@yashvairagade
Desktop Support Engineer at Sysnet Global Technologies supporting 500+ Income Tax Department users and maintaining network devices.
IndiaAt Sysnet Global Technologies Pvt Ltd., I deliver desktop support to 500+ users at the Income Tax Department in Nagpur. I manage Active Directory accounts and access, and install and configure network devices.
On the CBDT TAXNET 2.0 project, I provided technical support and assisted with system migration and implementation. Previously, at Weltedulearn, I supported users, installed Windows and applications, and configured Microsoft Outlook.
Work history, roles, and key accomplishments
Sysnet Global Technologies Pvt Ltd.
Mar 2025 - Present (1 year 7 months)
Delivered IT support to 500+ users, managed Active Directory accounts, and installed network devices. Performed system upgrades, patching, and resolved hardware, software, and network issues.
Weltedulearn
Sep 2022 - Nov 2024 (2 years 2 months)
Provided technical support to 100+ users, installed and configured Windows OS and applications, and resolved hardware and software issues. Configured Microsoft Outlook and handled user queries.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Engineering
2019 - 2023
Bachelor of Engineering degree from Rashtrasant Tukdoji Maharaj Nagpur University, completed from 2019 to 2023.
Diploma, Cloud Computing
Diploma in Cloud Computing covering CCNA, AWS, and Hardware & Networking.
Software and tools used professionally
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