Senior Customer Service Relationship Manager with over 10 years of experience managing high-volume contact centers and spearheading operational excellence. I am flexible to work in any new profile where i can apply my communication skills in customer management. I am ready to learn and work in technical support profile. I can join in 15 days.
Looking for a job
Dhanesh Paradkar
@dhaneshparadkar
Customer Relationship Executive at Vodafone UK, resolving customer issues and maintaining high-quality service.
IndiaWhat I'm looking for
At Vodafone UK, I handle inbound and outbound calls, answer customer questions, and follow up to make sure issues are resolved. I also maintain call logs and update CRM systems.
At Convergys, I resolved billing queries by reviewing account history, usage, and plan details, and provided service solutions for network issues, upgrades, and device troubleshooting. I maintained a CSAT score of 90%+ and reduced billing-related escalations by 20%.
At WNS, I supported the Travelocity and American Express airline ticketing process, including PNR creation, fare calculation, reissuance, cancellations, and schedule changes using Amadeus and Sabre. At Sai Digital (Dormant), I worked as a Team Leader, managing day-to-day operations and team training.
Experience
Work history, roles, and key accomplishments
VU
Sr. Customer Relationship Executive
Vodafone UK
Apr 2017 - Oct 2026 (9 years 6 months)
Handle inbound and outbound calls to assist customers with queries, complaints, and service requests. Maintain detailed call logs and update CRM systems, follow up on issues, and collaborate with internal teams to resolve complex cases.
CO
Customer Executive
Convergys
Sep 2015 - Sep 2016 (1 year)
Resolved complex billing queries and provided end-to-end service solutions for network issues, plan upgrades, and device troubleshooting. Maintained high accuracy in billing corrections and consistently achieved a CSAT score of 90%+.
SD
Team Leader
Sai Digital (Dormant)
Jan 2012 - May 2015 (3 years 4 months)
Worked as Team Leader, optimizing print, social media, and blog campaigns to generate interaction and sales. Managed team activities, training, and day-to-day operations, and developed strategies to reach goals.
WN
Sr. Customer Executive
WNS
Oct 2010 - Nov 2011 (1 year 1 month)
Senior CSA for airline ticketing process for Travelocity and American Express, specializing in PNR creation, fare calculation, reissuance, cancellations, and schedule changes. Skilled in GDS platforms (Amadeus/Sabre) and resolving complex customer queries.
Education
Degrees, certifications, and relevant coursework
Mumbai University
Bachelor of Commerce, Information Technology
2004 - 2006
Pursued a Bachelor of Commerce in Information Technology from Mumbai University from 2004 to 2006.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
800k+ INR
Skills
Flight ReservationCustomer Relationship ManagementComplaint ResolutionEscalation HandlingInbound Call HandlingOutbound CallingBilling ResolutionFirst Call ResolutionCustomer SatisfactionQuality AssuranceCall Center OperationsPNR Creation And ModificationFare CalculationTicket ReissuanceCancellationsSchedule Adjustments
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