Yash Singh
@yashsingh9
I build ServiceNow ITSM workflows while supporting high-volume, SLA-driven enterprise operations.
IndiaWhat I'm looking for
At Wipro, I support Close Brothers’ UK banking operations on a 24x7, SLA-governed ITSM desk, handling incidents and service requests in a 10,000+ monthly ticket environment. I maintain approximately 98% SLA compliance through timely triage, escalation, and coordination across support teams.
I independently built and deployed an IT Asset Request System on ServiceNow, configuring custom tables, forms, Flow Designer approvals, notifications, ACLs, and update sets. I’m growing my ServiceNow scripting and Azure capabilities while seeking to extend and enhance ServiceNow ITSM applications as a Custom Software Engineer.
Experience
Work history, roles, and key accomplishments
Infrastructure Support Analyst
Operated within an SLA-governed ITSM process for a UK banking client, handling 10,000+ incidents and service requests monthly. Maintained ~98% SLA compliance and coordinated with support teams using SolarWinds and BMC Helix.
Education
Degrees, certifications, and relevant coursework
Birla Institute of Technology and Science, Pilani
Master of Technology, Information Technology
Pursuing a Master of Technology in Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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