
Chandan Kumar
@chandankumar26
I customize ServiceNow ITSM platforms and resolve enterprise technical support challenges.
What I'm looking for
I've supported enterprise IT environments at ICG Medical, PRIME Research, Getronics, Wipro Infotech, and Evision Technoserve, with hands-on work in ServiceNow configuration, customization, incident resolution, and desktop support.
At ICG Medical, I customize ServiceNow ITSM modules, automate workflows with scripting, and provide 24x7 support for a global SaaS environment. I also mentor junior engineers, document customizations, and apply ITIL practices to improve operations and user experience.
Experience
Work history, roles, and key accomplishments
Desktop Support Engineer
ICG Medical
Sep 2022 - Present (4 years)
Customized and configured ServiceNow ITSM modules to meet business requirements, enhancing operational efficiency. Provided 24x7 support for a global SaaS environment, managing escalations and resolving critical technical issues.
IT Project Assistant (Desktop Support)
PRIME Research
Aug 2019 - Oct 2020 (1 year 2 months)
Supported end-users with system administration and network troubleshooting, ensuring seamless technical operations. Configured and maintained ServiceNow integrations, enhancing platform functionality and user satisfaction.
Sr. Tech Support Engineer
Getronics Pvt. Ltd.
Feb 2018 - Sep 2018 (7 months)
Delivered expert technical support for enterprise clients, specializing in cloud-based solutions and database management. Enhanced user experience by customizing ServiceNow dashboards and resolving complex incidents efficiently.
Desktop Support Specialist L2
Wipro Infotech (Progressive Infovision)
Apr 2016 - Feb 2018 (1 year 10 months)
Managed ServiceNow incidents and problems, ensuring adherence to SLAs and prompt resolution of user issues. Conducted technical training sessions and created detailed documentation to support operational excellence.
Desktop Support Engineer
Evision Technoserve Pvt Ltd
Jan 2015 - Mar 2016 (1 year 2 months)
Provided comprehensive desktop support, including hardware, software, and network troubleshooting. Assisted in the initial setup and configuration of IT systems, ensuring optimal performance and reliability.
Education
Degrees, certifications, and relevant coursework
AN College, Magadh University
Master of Science, Electronics
Graduated with a Master of Science in Electronics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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