Looking for a job

Chandan Kumar

@chandankumar26

Message

I customize ServiceNow ITSM platforms and resolve enterprise technical support challenges.

India

Message

What I'm looking for

I'm looking for a remote technical role where I can improve ServiceNow platforms, automate workflows, resolve complex support issues, and contribute to collaborative teams across time zones.

I've supported enterprise IT environments at ICG Medical, PRIME Research, Getronics, Wipro Infotech, and Evision Technoserve, with hands-on work in ServiceNow configuration, customization, incident resolution, and desktop support.

At ICG Medical, I customize ServiceNow ITSM modules, automate workflows with scripting, and provide 24x7 support for a global SaaS environment. I also mentor junior engineers, document customizations, and apply ITIL practices to improve operations and user experience.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Engineer

Current

ICG Medical

Sep 2022 - Present (4 years)

Customized and configured ServiceNow ITSM modules to meet business requirements, enhancing operational efficiency. Provided 24x7 support for a global SaaS environment, managing escalations and resolving critical technical issues.

ServiceNow ITSM Scripting Workflow Automation Technical Troubleshooting Team Mentoring

IT Project Assistant (Desktop Support)

PRIME Research

Aug 2019 - Oct 2020 (1 year 2 months)

Supported end-users with system administration and network troubleshooting, ensuring seamless technical operations. Configured and maintained ServiceNow integrations, enhancing platform functionality and user satisfaction.

System Administration Network Troubleshooting ServiceNow Change Management

Sr. Tech Support Engineer

Getronics Pvt. Ltd.

Feb 2018 - Sep 2018 (7 months)

Delivered expert technical support for enterprise clients, specializing in cloud-based solutions and database management. Enhanced user experience by customizing ServiceNow dashboards and resolving complex incidents efficiently.

Technical Support Cloud Solutions Database Management ServiceNow

Desktop Support Specialist L2

Wipro Infotech (Progressive Infovision)

Apr 2016 - Feb 2018 (1 year 10 months)

Managed ServiceNow incidents and problems, ensuring adherence to SLAs and prompt resolution of user issues. Conducted technical training sessions and created detailed documentation to support operational excellence.

ServiceNow Incident Management Problem Management SLA Management Technical Training

Desktop Support Engineer

Evision Technoserve Pvt Ltd

Jan 2015 - Mar 2016 (1 year 2 months)

Provided comprehensive desktop support, including hardware, software, and network troubleshooting. Assisted in the initial setup and configuration of IT systems, ensuring optimal performance and reliability.

Desktop Support hardware troubleshooting Software Troubleshooting Network Troubleshooting