At Wipro, I lead EasyVista SaaS configuration, development, enhancements, REST API integrations, release activities, and L3 production support. I build service catalog items, workflows, automation rules, Power BI dashboards, and KPI reporting that support SLA monitoring and operational insight.
Previously at WPP, I supported global ITSM operations through EasyVista configuration and enhancements, including workflows, forms, questionnaires, business rules, incident management, service requests, and service catalog modules. I also developed reports and SQL Server queries and supported Microsoft Identity Manager and Active Directory synchronization.
My production-support background includes L2/L3 enterprise application support at Sasken Technologies and Cognizant, where I monitored performance, investigated API and backend failures, managed critical incidents, and improved system reliability. I have supported financial and payment applications, batch processing, job scheduling, Linux troubleshooting, and cross-functional incident resolution.
With 10+ years in IT operations, I bring ITIL-aligned service delivery, platform governance, automation, root cause analysis, and a focus on high availability and operational efficiency.
