Ram Niwas Chaudhary

I’m a Quality Analyst with 2.9 years of experience in requirements analysis, process gap identification, functional documentation, and stakeholder communication across customer operations. I audit real workflows against defined quality parameters and SLA standards, then convert what I find into clear, actionable business insights.

At eClerx Services Ltd, I audited 50+ customer interactions daily across 2–3 process lines, identifying non-compliance, resolution gaps, and process deviations with documented evidence. I analyzed recurring patterns (3–5 per week), wrote structured root cause reports, and escalated insights to drive sustained SLA compliance improvements.

I also maintain quality scorecards and issue logs in Microsoft Excel as the single source of truth for process quality documentation, and I act as a liaison between customer operations and quality governance leads. I bring an Agile/Scrum and SDLC mindset, deliver KPI reporting with pivot tables and dashboards, and I’m now transitioning into a Business Analyst role to apply my operational rigor to IT project delivery.