Rakesh goud

I am a customer service professional with over three years of hands-on experience at Amazon Development Center, consistently achieving strong customer satisfaction metrics. I thrive in high-volume, fast-paced environments and prioritize clear, empathetic communication across phone, chat, email and social channels.

My background includes troubleshooting complex issues, using CRM systems to document and track cases, and applying de-escalation techniques that preserve customer relationships. I routinely achieve rapid response times and high first-contact resolution by leveraging troubleshooting guides and root-cause analysis.

Earlier in my career I worked in technical and US IT recruitment, managing end-to-end hiring, sourcing, screening, and vendor negotiations, which strengthened my communication, negotiation and stakeholder-management skills. I bring a strong service ethic, attention to compliance and accurate record-keeping to every role.

I am motivated to join teams that value customer-centric service, continuous improvement and cross-functional collaboration, where I can contribute my problem-solving, empathy and operational discipline to improve customer experience and business outcomes.