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Yash Aukta

@yashaukta

Guest Experience Specialist at Yonder Talent managing reservations and concierge operations across premium US vacation rental communities.

India

Message

At Yonder Talent, I manage guest communications, booking modifications, and remote concierge support across premium US vacation rental communities. I keep reservations synchronized across Guesty PMS and connected channels, while handling guest invoicing and property vendor billing.

At STEP — The Oberoi Centre of Learning and Development, I delivered concierge, front-office, and F&B services at The Oberoi Amarvilas and The Oberoi Cecil. I used Opera PMS and MICROS POS, curated itineraries for international VIP guests, and supported private event logistics.

Experience

Work history, roles, and key accomplishments

Current

Guest Experience Specialist

Current

Yonder Talent

Oct 2025 - Present (11 months)

Managed end-to-end guest communications, booking modifications, and remote concierge support across 100+ premium US vacation rental communities, maintaining an average first-response time under 15 minutes. Oversaw real-time reservation synchronization and listing accuracy across Guesty PMS connected OTA channels, driving a 98% positive guest satisfaction rating.

Guest Relations Remote Concierge Reservation Management Guesty Airbnb VRBO Booking.Com Marriott Bonvoy Invoicing Expense Management Vendor coordination Aloware Bitwarden Data Security

Current

Content & Communications Associate

Current

Freelance

Aug 2025 - Present (1 year 1 month)

Authored client-facing commercial proposals, structured administrative documentation, and presentation pitch decks for small business clients. Delivered customized client onboarding documentation and operational briefing materials to support project workflows.

Content Creation Proposal Writing Documentation Project Coordination Communication Skills

STEP Trainee

The Oberoi Centre of Learning and Development

Jul 2022 - Feb 2025 (2 years 7 months)

Delivered luxury concierge, front-office, and F&B service operations at 5-star Oberoi properties, including The Oberoi Amarvilas and The Oberoi Cecil. Utilized Opera PMS and MICROS POS, curated personalized itineraries for VIP guests, and coordinated with internal departments and external suppliers.