Amal Cs

At Nirvana Stays, I lead the customer experience and operations, ensuring that each guest enjoys a personalized and sustainable stay. I manage all aspects of the business, from reservations to guest relations, while promoting responsible tourism practices that positively impact the local community. My role emphasizes creating memorable experiences that align with our commitment to sustainability.

Served as primary point of contact for 15+ hotel enterprise clients across EMEA region, delivering expert CRM support. Demonstrated strong technical acumen and proactive problem-solving approach, consistently ensuring customer satisfaction and retention. Managed complex client requirements, coordinated with technical teams, and provided strategic recommendations for platform optimization. Recogniz

• Managed 200+ daily high-volume international guest communications via phone, email, live chat, and OTA platforms for Andaz Dubai The Palm (luxury 5-star property)
• Achieved and maintained exceptional CSAT scores (4.7/5) through personalized, empathetic guest interactions and rapid issue resolution
• Resolved complex billing, booking, loyalty program, and technical queries with 98%+ first-contac

Worked as Reservation Executive(Internal Transfer to Preffered location) at Courtyard by Marriott Bengaluru Hebbal.

Processed reservation requests and managed bookings at Courtyard by Marriott.

Worked as Bereavement at Career Break.

Handled reservations and revenue analysis as a Reservation Executive at Marriott International.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Fo

On-boarding property to all Online platforms including brand Website, Sales, Reservation, Revenue and inventory management, Set up front office & Guest relations operations by collaborating RM & Management

Pursued Masters in Travel and Tourism Management

Guest Experience Specialist, Served as the first point of contact. Greeted,Welcomed guests, and Visitor's.

Provided a briefing to the guest about property facilities, Suggested activities, Attractions and
Arranged transportation, Sight seeing, Flight tickets.

Co-ordinate with different internal departments to resolve Guest complaints and maintain Customer satisfaction.

In charge of telecommunic

Pursued 2 years Masters Degree on Travel and Tourism Management (MTTM) at Pazhassiraja Collage affiliated to University of Calicut

Pursued BA- Travel and Tourism Management at Pazhassiraja Collage affiliated to University of Calicut