Open to opportunities

Yaqoot Khokhar

@yaqootkhokhar

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Dedicated customer service professional with expertise in travel solutions.

Pakistan

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my customer service skills in the travel or logistics industry, with opportunities for growth and collaboration.

As a customer service professional with a focus on travel solutions, I have honed my skills in managing logistics and providing exceptional support to clients. My experience at Usona Dispatch allowed me to track and manage over 100 shipments daily, ensuring timely updates and smooth operations. This role sharpened my problem-solving abilities and attention to detail.

In addition to logistics, I have a strong background in customer support, having worked as a Chat Support Executive at SHJ International. Here, I effectively resolved service queries and collaborated with my team to enhance customer satisfaction. My passion for travel led me to work as a Travel Agent at Skyfort Travels, where I specialized in booking exotic holiday packages and arranging personalized travel solutions for clients across the UK.

Experience

Work history, roles, and key accomplishments

Tracker

Usona Dispatch

Nov 2024 - May 2025 (6 months)

Tracked and managed over 100 shipments daily using 3gTMS, ensuring timely updates and smooth logistics operations. Collaborated with team members to optimize tracking processes and improve overall efficiency.

Logistics Shipment Tracking 3GTMS Supply Chain Management Data Entry

Chat Support Executive

SHJ International

May 2024 - Oct 2024 (5 months)

Delivered timely and effective chat support, resolving service queries and ensuring customer satisfaction through team collaboration. Maintained a high level of customer service while handling multiple chat conversations simultaneously.

Chat Support Customer Service Problem Solving Customer Satisfaction Team Collaboration

Travel Agent

Skyfort Travels

Oct 2023 - Mar 2024 (5 months)

Specialized in booking exotic holiday packages, arranging flights, and delivering personalized travel solutions to customers across the UK. Provided expert advice on travel destinations and ensured seamless travel experiences.

Customer Service

Education

Degrees, certifications, and relevant coursework

Forman Christian College

Fsc Pre Med, Pre-Medical

2022 - 2024

Completed Fsc Pre Med at Forman Christian College, focusing on core scientific subjects. Gained foundational knowledge in biology, chemistry, and physics.

Unknown

Certificate, Information Technology

2021 - 2021

Completed a 3-month basic IT course covering MS Office, internet usage, file management, and computer fundamentals. Developed essential computer literacy skills.