Yanique Javois

Founded and led a boutique consulting firm providing enterprise onboarding strategy, implementation frameworks, and operational execution. Managed end-to-end client onboarding with milestone-based plans, stakeholder coordination, and adoption-focused delivery as a trusted advisor.

Managed structured program implementation and compliance documentation in a regulated, accountability-driven environment. Coordinated with internal and external partners to align on goals, timelines, and delivery standards across concurrent program activities.

Led end-to-end implementation planning for enterprise-scale onboarding and platform adoption initiatives across Technology, Operations, Sales, and Leadership. Built onboarding dashboards and drove process improvements to reduce implementation risk and improve stakeholder and customer experience.

Performed an operational bridge role with strict compliance and time-critical execution standards. Supported day-to-day operations while pursuing internal advancement within Delta.

Managed customer-facing operations as a primary point of contact for guests and escalated issue resolution. Overhauled onboarding documentation processes, improving accuracy by 15% and establishing repeatable standards for new team members.

Built onboarding infrastructure for a fast-growing logistics technology startup by translating ambiguous requirements into structured, milestone-based implementation plans. Led multiple concurrent onboarding implementations and developed standardized frameworks, process documentation, and templates to scale onboarding delivery.

Scaled enterprise onboarding and implementation programs at a high-growth fintech startup acquired by American Express. Led full-lifecycle enterprise platform implementations and reduced operational costs by $5,000 annually while improving time-to-productivity.

Earned a Bachelor of Science in Public Relations from Missouri Western State University.