Yang Li Low
@yanglilow
I turn APAC market intelligence into scalable Trust & Safety risk mitigation.
MalaysiaWhat I'm looking for
At ByteDance, I lead APAC intelligence initiatives that turn behavioral, media, data, and platform signals into proactive risk mitigation. My investigations have enabled 48,000+ enforcement actions and contributed to a 54% reduction in key platform risk metrics.
I've worked across market analysis, policy operations, quality governance, and content review, partnering with Product, Engineering, Policy, Legal, and Operations. I improve workflows, build investigation playbooks, mentor analysts, and strengthen responses to misinformation, youth safety, fraud, exploitation, and illegal commerce.
Experience
Work history, roles, and key accomplishments
Lead intelligence-driven initiatives across APAC to identify emerging platform risks using data analytics, behavioral intelligence, media intelligence, and platform signals. Conduct proactive investigations and partner with cross-functional teams to assess risks and coordinate high-impact responses.
Led Trust & Safety programs for Taiwan, identifying emerging risks and improving operational excellence through scalable mitigation and process improvements. Contributed to a 54% reduction in key platform risk metrics and improved SLA compliance from 67% to 93%+.
Analyzed market performance, platform health, and operational trends across Taiwan, Japan, and South Korea to identify risks and support strategic decisions. Combined quantitative and qualitative analysis to uncover behavioral trends and operational gaps.
Served as the primary policy point of contact for Taiwan and Singapore, aligning Policy and Operations teams and ensuring consistent policy interpretation. Performed quality audits and trend analysis to identify systemic issues and improve operational performance.
Quality Assurance for Social Media Content Review (BMQA)
Jan 2020 - Nov 2021 (1 year 10 months)
Conducted quality audits to ensure consistent policy enforcement and operational accuracy across social media content review. Performed root cause analysis on quality trends and produced analytical reports to support leadership decisions.
Reviewed Chinese (Simplified and Traditional) and English social media content against policy and advertising suitability requirements. Applied judgment and detailed content categorization to support accurate enforcement and appropriate advertising placement.
Provided individualized music education and classical guitar training, adapting learning plans to student progress and development. Analyzed learning needs and organized concerts and camps to develop practical performance skills.
Technical Support Agent
SELLBYTEL Group APAC
Apr 2017 - Jul 2018 (1 year 3 months)
Provided technical support and troubleshooting for Google Workspace business customers through phone and email, with significant coverage of the Taiwan market. Resolved customer issues through structured problem-solving and effective case management.
YouTube Content Reviewer
Google / YouTube project
Apr 2017 - Jun 2017 (2 months)
Reviewed Chinese and English YouTube video content for policy compliance and advertising suitability, applying accurate categorization and judgment.
Education
Degrees, certifications, and relevant coursework
Universiti Tunku Abdul Rahman
Bachelor's Degree, Mass Communication
Completed a degree in Mass Communication with a focus on Broadcast Communication in 2012.
Universiti Tunku Abdul Rahman
Diploma, Mass Communication
Completed a diploma in Mass Communication with a focus on Broadcast Communication in 2010.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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