Yakira Bowen
@yakirabowen
Dedicated customer service specialist with a passion for helping others.
ZimbabweWhat I'm looking for
My name is Yakira Bowen Morris, and I am driven by a genuine enthusiasm for helping people and delivering exceptional customer experiences. As a natural people person, my strong communication skills enable me to connect with customers and colleagues alike. I thrive in a team environment, contributing my collaborative spirit and dedication to ensure a seamless and enjoyable experience for customers.
Throughout my career, I have held various roles that have honed my customer service skills. From my time as a Salon Assistant at Hair She Goes to my current position as a Corporate Receptionist at Sans Building, I have consistently prioritized customer satisfaction. I have managed appointments, built strong relationships with clients, and maintained a clean and organized environment, all while meeting sales targets and handling cash efficiently.
I am eager to continue my journey in customer service, where I can leverage my skills and passion to create positive experiences for customers. My hobbies, including yoga, reading, cooking, and meditation, contribute to my well-rounded approach to work and life.
Experience
Work history, roles, and key accomplishments
Corporate Receptionist
Sans Building
Mar 2025 - Present (4 months)
Independently managed the reception area, handling calls and emails efficiently. Distributed mail and managed guest sign-ins/outs, ensuring security and organization. Oversaw booking management for various facilities.
Team Member
Oliver Bonas
Jun 2023 - Present (2 years 1 month)
Provided exceptional customer care, consistently meeting customer needs and ensuring satisfaction. Managed opening and closing procedures for both the shop and tills, including cash handling. Achieved consistent sales targets and generated high-value sales.
Administrative Assistant
Bark
May 2024 - Present (1 year 2 months)
Handled a high volume of calls and emails daily, ensuring prompt and effective communication. Performed account optimization work for clients, improving service delivery. Generated sales exceeding £200 on a commission basis.
Salon Receptionist
Nunhead Holistic Health and Beauty Parlour
Feb 2022 - Present (3 years 5 months)
Efficiently managed appointments, phone calls, and payments for various beauty services. Cultivated strong relationships with returning clients, enhancing customer loyalty. Ensured daily salon cleanliness and organization, supporting smooth operations.
Salon Assistant/Receptionist
Hair She Goes
Jan 2021 - Present (4 years 6 months)
Assisted salon operations by booking and checking in clients, ensuring a smooth flow. Performed hair washing, blow drying, and foil removal, contributing to client satisfaction. Maintained the general upkeep and cleanliness of the salon to high standards.
Education
Degrees, certifications, and relevant coursework
Dunraven Secondary School
GCSEs, General Studies
Grade: 4-7
Obtained 7 GCSEs with grades ranging from 4 to 7, demonstrating a strong foundational education across various subjects.
Elmgreen Sixth-Form
BTEC Extended Diploma, Health and Social Care, Sociology, Media Studies
Grade: DD (BTEC), C (A-Level Sociology), C (A-Level Media Studies)
Achieved a Double Distinction in BTEC Health and Social Care, indicating excellent performance in vocational studies. Additionally, completed A-Levels in Sociology and Media Studies, broadening academic knowledge.
Availability
Location
ZimbabweAuthorized to work in
United KingdomJob categories
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