Cristopher Calderon
@cristophercalderon
I manage complex orders, logistics, and customer communications for Emerson Electric's Lifecycle Services team.
Costa RicaWhat I'm looking for
I'm managing quotes, order entry, disputes, logistics, shipping coordination, freight claims, and customer follow-up for Emerson Electric's Lifecycle Services team in Measurement Solutions.
I previously supported Emerson's actuation division as an Order Entry Analyst II, handling purchase orders, special nuclear and project orders, and electric actuators. I earned the best annual performance appraisal for fewest quality issues, received an Irazú Volcano award, and trained new order-entry team members.
My background also includes HR contact center support at Amazon and customer service, mentoring, and team leadership at Sykes. I bring process control, documentation management, bilingual customer service, and hands-on team support to order administration.
Experience
Work history, roles, and key accomplishments
Manages order administration for the Lifecycle Services team in the Measurement Solutions division, including quote preparation, order entry, and dispute resolution. Coordinates logistics, shipping, and freight claims while ensuring customer follow-up and order prioritization.
Processed purchase orders for the actuation division, handling special orders such as nuclear and project orders. Provided training to new order entry members and participated in the BTAB Project for an online store.
Managed calls and chats for Amazon employees in the US regarding HR topics, following US policies and resolving scenarios for English and Spanish speakers. Generated documentation such as employment verification letters and was promoted to nesting helper for new hires.
Customer Service Agent / Mentor / Team Lead
Sykes
Apr 2019 - Mar 2022 (2 years 11 months)
Managed a team in the production area by creating action plans and contests, supported agents with IT issues, and reported payroll records. Provided mentoring support and took calls to resolve customer issues.
Education
Degrees, certifications, and relevant coursework
Colegio Universitario de Cartago
Diploma, Business Administration
2021 -
Pursuing a Diploma in Business Administration, currently ongoing.
Instituto Nacional de Aprendizaje
Executive, English
2018 - 2019
Completed an Executive in English program from 2018 to 2019.
Instituto Nacional de Aprendizaje
Operator, Office Applications
2018 - 2018
Completed an Office Applications Operator program in 2018.
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
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