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Pride Duduzile Mpofu

@prideduduzilempofu

Sales consultant at VERVE FINANCIAL, explaining insurance cover and providing client quotations.

At VERVE FINANCIAL, I explain insurance cover and provide quotations for vehicle, legal, funeral, and personal accident insurance. I also build relationships with clients and work toward daily and monthly targets.

At Market South Africa, I made outbound sales calls to bank clients and recorded customer details. I later monitored calls as a Quality Assurance Consultant, evaluated customer satisfaction, and coached and trained agents.

Experience

Work history, roles, and key accomplishments

Current

Financial Sales Consultant

Current

Verve Financial Services

Oct 2022 - Present (3 years 11 months)

Dealt with vehicle, legal, funeral, and personal accident insurance for various brands under Telesure Investment Holdings. Reached daily and monthly targets, built client relationships, and supplied quotations.

Insurance Sales Customer Relationship Management Target achievement Quotations Script Adherence

Telesales Consultant

Market South Africa

Aug 2014 - Apr 2022 (7 years 8 months)

Delivered prepared sales calls to persuade potential customers to purchase products and services. Contacted bank clients by telephone, explained products, and captured customer information into the computer.

Cold Calling Outbound Sales Customer Service Data Entry Communication Skills

Quality Assurance Consultant

Market South Africa

Mar 2016 - Nov 2019 (3 years 8 months)

Listened to calls made by agents and applied knowledge of QA standards to maintain quality. Monitored customer needs, evaluated satisfaction, and coached agents on language and sales techniques.

Quality Assurance Call Monitoring Coaching Training Customer Satisfaction