Looking for a job

Xolile Simelane

@xolilesimelane

Sales representative at TK MARKETING who handled customer inquiries, resolved complaints, and processed returns and refunds.

South Africa

Message

What I'm looking for

I'm seeking a Customer Care Specialist position within a dynamic banking environment, serving as a first point of contact and assisting customers with account-related queries, product information, requests, and complaints.

At TK MARKETING, I approached customers to understand their needs, recommend products, and close sales. I also handled inquiries and resolved complaints, including de-escalating conflicts and processing returns, exchanges, and refunds.

At Mtuba primary school, I managed administration of the school management system and maintained learner, staff, and academic records. At Coca-Cola, I received, checked, and stored stock, maintained inventory records, and performed cycle counts and audits.

Experience

Work history, roles, and key accomplishments

Warehouse Assistant

Coca-Cola

Jun 2024 - Jun 2025 (1 year)

Managed inventory control by receiving, checking, and storing stock accurately to prevent losses and ensure stock availability. Maintained detailed records in Excel and warehouse systems for stock movements, deliveries, and stock counts with 100% accuracy.

Inventory Control Excel warehousing systems Stock Audits Cycle Counts Data Entry Quality inspection Fast Paced Environment

Sales Representative

TK Marketing

Dec 2022 - Dec 2023 (1 year)

Approached customers on the shop floor to understand needs, recommend products, and close sales. Handled inbound customer inquiries via phone, email, and in-person to resolve issues quickly and professionally.

Customer Service Sales CRM Conflict Resolution Communication Skills Complaint Handling Returns Processing Loyalty Programs

Admin Assistant

Mtuba Primary School

Dec 2021 - Dec 2022 (11 months)

Managed end-to-end administration of the school management system, including setup of academic year, classes, timetables, and user accounts. Captured and maintained accurate learner, staff, and academic data on school systems and Department of Education portals.