At Brolink, I manage help desk inquiries and support short-term insurance operations by troubleshooting hardware, software, and network issues for remote staff. I also handle user access, password resets, device configuration, and onboarding through system administration platforms.
I've improved response times by centralizing case management tasks and standardizing process documentation. I communicate fixes clearly to non-technical users, prepare thorough escalation notes for senior IT staff, and use tools including Jira, TeamViewer, AnyDesk, Windows, and Microsoft Office.
