xNaturall User
@xnaturalluser
Customer Service Advisor at Santander, handling banking and collections queries and agreeing suitable repayment arrangements.
United KingdomWhat I'm looking for
At Santander, I handle inbound and outbound collections activity, supporting customers with overdue accounts by discussing balances, securing payments, and agreeing suitable repayment arrangements. I also resolve banking and financial account queries while keeping customer records accurate and handling sensitive information confidentially.
At Firstsource, I managed inbound customer enquiries, resolved complaints, and recommended additional services where appropriate. Outside work, I built a YouTube channel to over 70,000 subscribers and enjoy producing music, creating content, and learning about psychology and personal development.
Experience
Work history, roles, and key accomplishments
Managed inbound and outbound collections activity, supporting customers with overdue accounts and securing payments. Handled high volumes of calls, resolved complex queries, and supported vulnerable customers with empathy.
Managed inbound customer enquiries in a fast-paced contact centre, working towards performance targets and resolving complaints professionally.
Telesales Executive
Britsec
Jan 2019 - Jan 2019 (0 months)
Contacted customers by telephone, built rapport, handled objections, and worked towards sales targets while maintaining accurate records.
Warehouse Packer
Waterstones & Clipper / Waterstones
Packed and prepared orders in a warehouse setting.
Customer Service Advisor
The Range
Provided customer service support in a retail environment.
Warehouse Operative
TNT
Performed warehouse operations duties.
Customer Service Advisor
Provided customer service support in a contact centre environment.
Education
Degrees, certifications, and relevant coursework
Burton and South Derbyshire College
IT Qualification, Information Technology
2015 -
Completed an IT qualification in 2015.
William Allitt School
GCSE, General Education
2009 - 2014
Completed GCSEs in English, Mathematics, Science, Additional Science, Information Technology, Drama, History, and Technology.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
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