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Xia User

@xiauser

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Certified Medical Assistant delivering patient care, documentation, and specialty support.

United States

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What I'm looking for

I’m currently seeking a well- compensated healthcare role with growth potential. I want to use my strengths in medical assisting, EMR/EHR documentation, HIPAA compliance, and patient support to improve specialty medication access.

I’m a Certified Medical Assistant with experience across neurology, specialty pharmacy, and remote patient support. I trained through a Medical Assisting Program (Honors) and earned a 4.0 GPA.

I support high-volume patient communication and help teams move care forward through accurate EMR/EHR medical documentation. I’m also experienced in HIPAA compliance, clinical procedures, and preparing for diagnostic and treatment workflows.

In specialty settings, I process prescriptions, coordinate shipments, and manage medication adherence. I also handle insurance verification and prior authorizations, including outbound and inbound patient calls for high-cost specialty medications.

When I join a team, I bring a customer-service mindset, care coordination support, and professionalism under pressure—plus a strong foundation in patient care and specialty pharmacy operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

CVS Specialty Pharmacy

Aug 2025 - Present (11 months)

Manage outbound and inbound patient calls regarding high-cost specialty medications. Process prescription refills, coordinate insurance verification and shipments, and support medication adherence.

Patient Calls Special Medications Prescription Refills Insurance Verification Prior Authorizations Medication Adherence Patient Communication

Medical Assistant

Lajja Neurology

Jan 2023 - Jan 2025 (2 years)

Assist neurologists during patient examinations, diagnostic procedures, and treatment preparation. Support high patient volumes in a fast-paced specialty clinic setting while following HIPAA compliance.

Patient Examinations Support Patient Support HIPAA compliance Specialty Clinic Workflow

Sales & Customer Service Professional

XFinity Center

Jan 2017 - Jan 2021 (4 years)

Support customers with internet, cable, and phone services. Handle high-volume customer interactions with accuracy, professionalism, and efficiency using EMR/EHR documentation.

Customer Service

Education

Degrees, certifications, and relevant coursework

Remington College - Southeast Campus

Medical Assisting Program (Honors), Medical Assisting

2023 - 2024

Grade: 4.0 GPA

Activities and societies: Comprehensive training in clinical procedures and patient care; skilled in EMR/EHR documentation, insurance verification, and prior authorizations; supported high-volume patient communication.

Completed the Medical Assisting Program (Honors) from 2023 to 2024 and gained training in clinical procedures, patient care, and remote patient support.