Xhena Baci
@xhenabaci
I lead executive-sponsored AI programs, turning user needs into prioritized roadmaps and iterative delivery.
United StatesWhat I'm looking for
At SAP America, I lead an executive-sponsored program building AI-enabled internal tools for customer-facing teams. I manage global feature intake, prioritization, ROI evaluation, roadmap planning, governance, and executive reporting while partnering with developers to drive iterative delivery.
Previously, as a Technical Quality Manager, I managed strategic multi-workstream global customer programs across manufacturing, automotive, insurance, banking, consumer goods, and life sciences. I coordinated capacity, resources, budgets, escalations, KPI reporting, and quarterly executive presentations to support customer outcomes, renewals, and expansions.
I bridge business, technical, and end-user needs through Agile delivery, user research, design thinking, and clear stakeholder communication.
Experience
Work history, roles, and key accomplishments
Led a strategic initiative developing internal AI tools for customer-facing roles, covering program management, product management, scrum master, and product owner responsibilities. Managed intake, prioritization, and ROI evaluation for AI feature requests, and built the program from the ground up with Agile Scrum methodology.
Managed strategic multi-workstream global customer programs across various industries, including life sciences. Developed and executed service plans, coordinated cross-team capacity and resources, and supported escalations and critical situations.
Participated in a targeted learning journey on SAP products and methodologies, and supported customer engagements through service request management and executive communications. Created customer-facing documentation to assist in enablement.
Served as a front-line point of contact, coordinating cross-department communication and resolving inquiries. Managed administrative operations and supported digitization of faculty data using Excel and Oracle CRM.
Marketing Specialist Intern
Mercado Labs
May 2019 - Aug 2019 (3 months)
Supported product marketing and pre-sales efforts by creating content, managing HubSpot campaigns, and collaborating with engineering on testing and launching the company's first iOS application. Conducted research and contributed to lead generation initiatives.
Research Intern
Human Rights International Corner
Jan 2018 - Jun 2018 (5 months)
Conducted research and authored a comprehensive report on human rights in the Balkan textile industry, synthesizing primary and secondary sources. Coordinated interviews with NGOs and industry professionals.
Accounts Intern
Cohere
Oct 2017 - Jan 2018 (3 months)
Supported branding and client projects through research, content drafting, and collaboration with account executives and creative teams. Participated in managing design and branding for various clients.
Education
Degrees, certifications, and relevant coursework
Temple University
Bachelor of Business Administration, International Business
Grade: Cum Laude
Activities and societies: Business Honors Program; University Honors Program
Bachelor of Business Administration in International Business, graduated Cum Laude. Participated in the Business Honors Program and University Honors Program.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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