XCXerxell Cupin
@xerxellcupin
Customer service professional specializing in call center support, issue resolution, and positive customer experiences.
PhilippinesWhat I'm looking for
I am a call center customer service professional with experience across telco, healthcare, and hotel reservation accounts, focused on delivering clear communication and efficient issue resolution. I have handled inbound and outbound calls, processed account changes and payments, scheduled onsite visits, and supported members with benefits and billing queries.
I bring proven skills in problem solving, fast learning, adapting to different account types (Telco, UHC healthcare, hotel reservations), and meeting performance objectives while maintaining a professional and positive attitude.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Transworld Systems Inc.
Mar 2025 - Oct 2025 (7 months)
Supported hotel reservation and flight booking accounts, modified booking details, and maintained high customer service standards on inbound calls.
ALProvided UHC healthcare member services via inbound/outbound calls, processed payments, tracked orders, and explained PDP/MAPD benefits to members.
TEHandled inbound/outbound telco billing and scheduling for onsite visits, processed account changes, and met performance goals for customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Rajah Soliman Science and Technology National High School
High School Diploma, Accountancy, Business and Management (ABM)
Completed senior high school (ABM strand) at Rajah Soliman Science and Technology National High School, graduating in 2021.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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