Open to opportunities

Xena Janella Ardios

@xenajanellaardios

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Business management student skilled in operations, admin coordination, CRM, and SAP inventory control.

Philippines

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What I'm looking for

I seek an entry-level role where I can apply operations and administrative skills, work collaboratively, and grow in inventory or process management.

I am a Bachelor of Science in Business Management student majoring in Operations Management with hands-on experience in customer-facing roles and administrative coordination. I bring practical CRM data management, customer issue resolution, and organized record-keeping from roles as a sales associate and private tutor.

I have held student leadership roles including ABMS President and Secretary, demonstrating leadership, communication, and organizational skills in academic settings. I have completed certifications in SAP Inventory Management and Control and received recognition for feasibility study and business plan work.

I am driven to apply my operations and administrative skills to support daily business functions, improve processes, and contribute reliably to team goals.

Experience

Work history, roles, and key accomplishments

Private Tutor

Self Employed

Jan 2019 - Jan 2021 (2 years)

Delivered one-on-one tutoring sessions, maintained schedules and records, and communicated progress with students and parents to improve learning outcomes.

Lesson planning Communication Organization Record keeping Microsoft Office Time Management

Sales Associate

ResultsCx

Jan 2021 - Present (5 years)

Managed confidential customer data within the CRM and resolved complex customer issues through empathetic communication and de-escalation, improving case resolution quality.

CRM Data Entry Customer Service Conflict Resolution Microsoft Office Google Workspace Communication Organization

Education

Degrees, certifications, and relevant coursework

STI College Balayan

Bachelor of Science, Business Management (Operations Management)

2022 -

Activities and societies: ABMS President (SY 24-25); ABMS Secretary (SY 23-24); Council of Leaders Saves (SY 22-24); ABMS Class Representative (SY 22-23)

Pursuing a Bachelor of Science in Business Management majoring in Operations Management, active in student leadership roles including ABMS President and Secretary.