Open to opportunities

Irish Jane Gula

@irishjanegula

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Dependable operations and customer service professional specializing in order and administrative management.

Philippines

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What I'm looking for

I seek a mid-level operations or administrative role where I can improve processes, manage orders and prototypes, deliver excellent customer service, and grow into leadership within a collaborative, process-driven team.

I am a detail-oriented operations and administrative professional focused on keeping day-to-day processes efficient and accurate.

I have led quotation and prototype workflows, maintained BOMs and pricing version control, and coordinated suppliers and internal stakeholders to deliver components on time and to specification.

I excel in customer-facing roles—handling inquiries, order tracking, complaint reporting, lead generation, cold calling, and converting inquiries into sales—while ensuring clear communication and regulatory alignment.

I hold a degree in Secondary Education and a professional teaching license, and I seek roles where I can apply operational rigor, strong documentation practices, and collaborative problem solving to drive continuous improvement.

Experience

Work history, roles, and key accomplishments

Pricing and Prototype Specialist

Syndeo Medical

Nov 2024 - Jun 2025 (7 months)

Prepared customer-specific quotations and maintained BOM/version control while leading end-to-end prototype development, coordinating suppliers and internal stakeholders to deliver prototypes on time and to spec.

Supplier Sourcing Cost Analysis Version Control Cross Functional Collaboration

Customer Service Support

Syndeo Medical

May 2024 - Nov 2024 (6 months)

Served as first point of contact for customer inquiries, managed order processing and tracking, and collaborated with logistics to resolve order issues while ensuring regulatory-compliant communication.

Customer Support Order Management Logistics Coordination Regulatory Compliance CRM Communication

Property Specialist

Alveo Land Corp.

Sep 2023 - Apr 2024 (7 months)

Generated leads, scheduled appointments, and managed after-sales reservation and documentation for residential condominium sales to ensure smooth client onboarding and transaction completion.

Lead Generation Appointment Management Client Communication Documentation

Administrative Aide

Philippine Normal University

Feb 2022 - Jan 2023 (11 months)

Prepared accreditation reports and maintained graduate databases and quality-management inventory records, ensuring accuracy and compliance for accreditation and tracer studies.

Report Preparation Data Management Database Management Records Management Quality Assurance