Jeangrace User

Delivered prompt, professional responses to customer inquiries via email and chat, ensuring high satisfaction and providing troubleshooting support. Documented interactions in CRM systems and escalated complex issues to advanced support teams for swift resolution.

Ensured policy compliance, strengthened team integrity, and reviewed user reports to make data-driven decisions. Identified process improvements, streamlined workflows, and collaborated with internal and client teams to implement policy updates. Developed training programs, enhanced team performance, and conducted client screenings to mitigate fraud and safeguard interests.

Performed accurate data entry and research across multiple systems and tracking tools. Applied process knowledge to identify, assess, and resolve issues efficiently. Handled both standard and non-standard problems, escalating when necessary for timely resolution.

Managed online order statuses and provided timely payment updates to enhance customer satisfaction and operational efficiency. Processed special orders for VIP clients and generated end-of-day reports for management.

Conducted detailed reviews of customer information and streamlined request handling to boost satisfaction and repeat business. Developed and implemented training programs to improve service center performance and compliance. Prepared and delivered timely account receivables reports and managed calendar appointments and training logistics.

Completed studies focused on the principles and practices of business education. Gained skills in teaching methodologies, curriculum development, and business administration relevant to educational settings.