Xavier Owens

I'm Xavier Owens, a dedicated customer support and software operations specialist with over six years of experience in providing technical assistance and leading teams in both legal and retail environments. My career has been marked by a proven ability to manage high volumes of support tickets, lead cross-functional training, and produce user-friendly documentation. I thrive in dynamic settings where I can leverage my skills in media production and AV operations to enhance user experiences.

In my current role as a Call Center Team Lead at CJT Software, I lead and train new hires on five proprietary web-based platforms, ensuring they are well-equipped to support our clients effectively. I take pride in managing escalated customer inquiries and contributing to help desk efficiency by closing tickets promptly. My commitment to developing comprehensive training documentation has significantly improved onboarding processes for new team members and court clerk personnel.

Previously, I served as an Assistant Manager at Wilsons Leather, where I achieved sales goals and managed daily store operations. My experience in retail has honed my communication skills and ability to provide in-depth product knowledge to customers. I am passionate about utilizing my diverse skill set to create positive outcomes in customer support and operations.