Jermaine Francis
@jermainefrancis
I support SaaS users, manage customer systems, and resolve technical issues.
JamaicaWhat I'm looking for
I've supported Quetext users worldwide at LTV SaaS Growth V, troubleshooting software issues through Zendesk email and live chat. I managed customer accounts, subscriptions, payment disputes, and SQL-based data migrations while working closely with developers on testing, bugs, and feature requests.
I also provide part-time administration and IT support for SM&F Maintenance, managing invoices, purchase orders, reconciliations, reports, and documentation. With a BSc in Computing from the University of Technology, Jamaica, I bring application support, system administration, database, and customer-service experience.
Experience
Work history, roles, and key accomplishments
Live Support Agent
Arise Virtual Solutions (Jamaica) Limited
Mar 2026 - Jun 2026 (3 months)
Delivered high-quality technical and customer support as a Guest Care Specialist and Travel Hotline Agent for Carnival Cruise Line.
LinkedIn Profile
Profile on LinkedIn, the world's largest professional network.
Education
Degrees, certifications, and relevant coursework
University of Technology, Jamaica
Bachelor of Science, Information Technology
Bachelor of Science in Computing with a major in Information Technology and a minor in Information Systems, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Social media
Job categories
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