Wycliffe Mutoro

Handles high volumes of inbound and outbound customer calls, resolving inquiries and complaints promptly. Records interactions in CRM systems and meets targets for response time and customer satisfaction.

Served as primary contact for customers via phone, email, chat, and in-person, handling financial product queries. Resolved complaints and maintained detailed CRM records to strengthen client relationships.

Built and maintained strong stakeholder relationships, addressing customer concerns with empathy and efficiency. Conducted business reviews using CRM programs and gathered competitive insights.

Handled outbound telesales and inbound customer service calls, consistently meeting daily targets. Led and coached a team of agents on call handling and compliance, monitoring KPIs and managing escalations.

Drove sales and service of financial products via inbound and outbound calls. Supervised and motivated telesales agents, tracking conversion rates and maintaining CRM records.

Managed front desk duties, scheduled appointments, and handled correspondence for management. Maintained accurate resident and staff records, supporting compliance with healthcare regulations.

Pursued a Bachelor of Commerce in Business Administration, gaining comprehensive knowledge in business management and administration.

Completed a Diploma in Business Administration, building foundational skills in business principles and administrative practices.