Open to opportunities

Wonuola Adelowo

@wonuolaadelowo

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Detail-oriented Administrative Professional with 7+ years of experience.

Canada

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What I'm looking for

I seek a role in a collaborative environment that values efficiency and growth.

I am a detail-oriented and proactive Administrative Professional with over 7 years of experience supporting operations, executives, and client-facing teams. My expertise lies in streamlining office processes, maintaining detailed records, and delivering exceptional service across various sectors, including banking, HR, and legal. I have a proven track record of improving efficiency, increasing customer retention, and consistently meeting performance targets.

Throughout my career, I have excelled in roles such as Client Relations Coordinator at Scotiabank, where I resolved over 150 customer inquiries weekly, achieving a remarkable 95% customer satisfaction rate. My ability to anticipate executive needs and keep teams organized under pressure has been recognized by my peers and supervisors alike. I am proficient in a variety of tools, including Microsoft Office Suite, Salesforce, and QuickBooks, which I leverage to enhance productivity and streamline operations.

My commitment to professional development is evident through my ongoing education and certifications, including a diploma in Business Administration with a focus on Leadership and Management. I am passionate about fostering a positive work environment and am eager to contribute my skills to a dynamic team that values efficiency and exceptional service.

Experience

Work history, roles, and key accomplishments

Client Relations Coordinator

Scotiabank

Jan 2024 - Present (1 year 6 months)

Resolved over 150+ customer inquiries weekly, achieving a 95% customer satisfaction rate. Increased customer retention by 20% through effective follow-up and personalized service.

Customer Service CRM Sales Training Process Improvement Data Analysis Microsoft Office Suite Salesforce

Human Resource Intern

Grillo Law

May 2023 - Present (2 years 2 months)

Conducted resume reviews, candidate pre-screens, and coordinated over 50 interviews for legal and admin roles. Supported HR policy updates and prepared onboarding kits for 15+ hires, reducing onboarding delays by 30%.

HR Policies Recruitment Onboarding Data Management PIPEDA

Office Manager

Aaduke Woman

Jan 2021 - Present (4 years 6 months)

Provided full administrative support to the Creative Director, including complex calendar management and vendor relations. Managed social media scheduling and marketing campaigns across Instagram and Facebook, boosting engagement by 30%.

Administrative Support Event Coordination Social Media Marketing Vendor Management Budgeting Microsoft Excel Google Drive

Office Manager

Bosswad Enterprises

Aug 2017 - Present (7 years 11 months)

Coordinated internal memos, reports, and presentation materials used for client meetings and staff briefings. Supported proposal writing for 5 major bids, directly contributing to $5M+ in new contracts.

Administrative Support Proposal Writing Inventory Management Bookkeeping Payroll Onboarding Quickbooks Microsoft Excel

Education

Degrees, certifications, and relevant coursework

Centennial College

Diploma, Business Administration - Leadership and Management

Completed a diploma in Business Administration with a focus on Leadership and Management. The program provided comprehensive knowledge in business operations, strategic leadership, and effective management practices.