Open to opportunities

Wisdom Opene

@wisdomopene

Business Associate focused on field support—driving merchant onboarding and ensuring POS uptime through reliable customer visitation.

Nigeria

Message

What I'm looking for

I’m looking for temporary field-based support work where I can ensure 100% POS and payment-channel uptime through daily merchant visits, onboard new merchants, deploy and retrieve terminals reliably within SLAs, and resolve incidents with clear feedback.

I’m a Business Associate delivering professional “visitation support services” to FCMB customers (Merchants) across my assigned route. My field support ensures “100% uptime” of Point-of-Sale (POS) terminals and other payment channels (NQR, EASY PAY) by providing prompt, efficient, and dependable support through scheduled daily visits.

I deploy POS terminals, train merchants and sale/till attendants, and provide “1st & 2nd level support” during customer visits. I’m also accountable for onboarding merchants across all payment channels (POS, EASYPAY, NQR, WEB SOLUTION), maintaining SLA-compliant deployments, resolving escalated incidents with detailed feedback and “Test Transaction Receipt (TTR),” and driving re-activation of inactive terminals while improving deployed vs. active terminal ratios.

Experience

Work history, roles, and key accomplishments

Current

Field Support Officer (BA)

Current

Fcmb

Sep 2025 - Present (9 months)

Ensured scheduled merchant visitation support by deploying POS terminals, training merchants, and providing 1st/2nd-level troubleshooting during assigned route visits. Drove merchant onboarding across POS, EasyPay, NQR, and web solutions while meeting SLA uptime and active-terminal targets through timely incident resolution and reporting.

Merchant Onboarding POS Uptime Monitoring SLA Incident resolution Test Transaction Receipt (TTR)Smartphone Based Data Upload

Current

Executive Virtual Assistant

Current

Hair Refinery & Family Music Record Label

Oct 2024 - Present (1 year 8 months)

Managed the CEO’s complex calendar, reducing scheduling conflicts by 20% through optimized appointment and travel planning. Streamlined email and internal communications, improving response organization by 25%, and supported project tracking and daily operations to increase operational efficiency by 15%.

Internal Communications Google Workspace Slack ClickUp Administrative Operations

Accountant

Paperchasing Music Project

Aug 2023 - Oct 2023 (2 months)

Coordinated daily financial operations and improved accurate record-keeping and reporting, increasing financial tracking and accountability by 30%. Supported resource allocation and budget management to help optimize financial operations and achieve cost savings.

Financial Record Keeping Financial Reporting Budget Management Resource Allocation Accounts Administration Spreadsheet Document Accuracy Finance Support

Store Manager

Tochi Stores

Jun 2014 - Feb 2021 (6 years 8 months)

Managed daily store operations, including inventory, scheduling, and customer service, increasing sales by 15% through improved operational efficiency. Coordinated internal staff communication to ensure smooth business functions and supported consistent operational workflows.

Inventory Management Store Operations Staff Scheduling Customer Service Team Coordination Administrative Support Cross Functional Communication