Looking for a job

Winston Mfeka

@winstonmfeka

Based in Durban, I'm eager to join a supportive team where I can continue solving problems, and building great customer relationships.

South Africa

Message

What I'm looking for

I'm looking for a customer service role where I can leverage my 4-5 years of experience to impact every day.

Hi, I'm Winston, a customer service pro with 4-5 years of hands-on experience across live chat, email, and phone support. I've spent a good chunk of that time handling e-commerce clients, troubleshooting orders, resolving disputes, and keeping conversations smooth and positive even when things get heated.

I'm comfortable jumping between tools like Zendesk, LivePerson, and Salesforce—quick to pick up new platforms and always focused on delivering fast, accurate responses.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Unknown

Provided 4–5 years of multichannel customer support (live chat, email, phone) for e-commerce clients, resolving order issues, troubleshooting, and billing disputes while maintaining positive, efficient interactions.