Looking for a job

Winnie User

@winnieweru5

E-commerce Operations Analyst at Aquantuo Mall Limited who coordinated logistics and helped achieve 98% successful first-attempt deliveries.

Kenya

Message

What I'm looking for

I am looking to work in a company that impacts people lives directly or indirectly and one that aims to make a real impact

At Aquantuo Mall Limited, I supported e-commerce operations by resolving shipping queries and coordinating with finance, warehouse, and dispatch teams. My work included managing package intake and tracking, and coordinating last-mile deliveries that achieved a 98% successful first-attempt delivery rate.

As an Attaché at Anglican Development Services, Central Rift, I collected and analyzed project data through surveys and interviews. I also prepared project reports and supported documentation for active projects.

Experience

Work history, roles, and key accomplishments

E-commerce Operations Analyst

Aquantuo Mall Limited

Jan 2025 - Sep 2026 (1 year 8 months)

Delivered professional support via WhatsApp, social media, and phone, resolving 60+ complex shipping queries daily with a 95% customer satisfaction rating. Managed intake and data entry for 300+ international packages weekly, achieving 99.9% labeling accuracy.

Bitrix24 CRM 3CX Excel Data Entry Customer Service Logistics Coordination Cross Functional Collaboration

Attaché

Anglican Development Services, Central Rift

May 2024 - Jul 2024 (2 months)

Conducted phone calls and face-to-face interviews with over 500 beneficiaries, achieving 99% accuracy in data collection. Supported administrative tasks and drafted project reports, ensuring 100% on-time delivery of monthly updates.

Kobocollect Microsoft Office Excel SPSS Data Collection Report Writing Administrative Support