Winnie Masea

I am a dedicated Bilingual Swahili-English Interpreter with over three years of professional experience in over-the-phone and client communication roles. My expertise lies in providing accurate and culturally competent interpretation services in fast-paced environments, ensuring confidentiality under HIPAA standards. I have a strong commitment to breaking language barriers and facilitating effective communication for diverse populations.

Throughout my career, I have honed my skills in active listening, memory retention, and customer service, which have enabled me to manage high call volumes while maintaining quality and accuracy. My experience at CCI Kenya as a Customer Service Representative involved relaying complex information between non-English speakers and client representatives, which has further developed my ability to handle sensitive customer data with professionalism and care.

I am eager to contribute my linguistic expertise to Future Group's mission, ensuring operational efficiency and enhancing communication across various platforms. I thrive in collaborative environments and am always looking for opportunities to grow and improve my skills.