Open to opportunities

Shall Shally

@shallshally

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Adaptable Swahili-English Interpreter and Virtual Assistant with strong communication skills.

Kenya

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What I'm looking for

I am looking for opportunities that allow me to utilize my language skills and provide exceptional support in a dynamic and collaborative environment.

I am an adaptable and friendly Swahili-English Interpreter, Virtual Assistant, and Transcriber with over 2 years of experience in customer service and online communication. My fluency in English (C2) and native proficiency in Swahili allow me to provide accurate and culturally sensitive language services, particularly in medical and legal domains. I am passionate about language learning and cultural exchange, and I pride myself on my ability to communicate clearly and empathetically, even in high-pressure situations.

In my role as a Freelance Transcriber on Upwork, I have achieved over 98% accuracy in transcribing English audio recordings. I collaborate closely with clients to clarify accents and ensure special formatting requirements are met. Additionally, I have provided real-time interpretation services for healthcare and customer service clients, managing high-volume calls while maintaining professionalism and clarity. My experience as a Virtual Assistant has further honed my administrative skills, allowing me to efficiently manage email communication and schedule meetings in a fully remote setting.

Experience

Work history, roles, and key accomplishments

Current

Freelance Transcriber

Current

Upwork

Jan 2023 - Present (2 years 6 months)

Transcribed English audio recordings with over 98% accuracy, ensuring precise conversion of spoken content. Collaborated effectively with clients to clarify nuances in accents and dialects, managing project deadlines efficiently through virtual communication tools.

Transcription Client Management

Current

Over-the-Phone Interpreter

Current

Upwork

Jan 2023 - Present (2 years 6 months)

Delivered real-time interpretation for diverse clients in healthcare, insurance, and customer service across international markets. Managed high-volume calls while maintaining strict clarity, neutrality, and professionalism, ensuring adherence to HIPAA and confidentiality protocols.

Real Time Interpretation HIPAA Customer Service Swahili English

Current

Virtual Assistant

Current

Upwork

Jan 2023 - Present (2 years 6 months)

Provided comprehensive administrative support, including efficient email communication and meeting scheduling for various clients. Successfully completed diverse client tasks in a fully remote setting, enhancing communication skills across multiple digital platforms.

Administrative Support Scheduling Remote Work Communication Skills Google Workspace Slack Trello

Education

Degrees, certifications, and relevant coursework

ALX Africa

Program Certificate, Virtual Assistant

Activities and societies: Gained experience in transcription, email handling, and task coordination—skills that directly support clear and effective communication as an online English tutor.

I completed the Virtual Assistant Program by ALX Africa, a rigorous online course designed to prepare professionals for remote work and client engagement. Through this program, I developed strong communication skills, time management, and the ability to work effectively across different time zones. The training covered essential tools such as Google Workspace, Zoom, Slack, and Trello, and emphasiz