Winnie Bakita

I am a highly motivated and self-driven professional with a strong background in customer experience and journalism. Currently, I serve as a Customer Experience Executive at Safaricom PLC, where I leverage my skills in public relations and communication to enhance customer satisfaction and engagement. My journey began with internships at the Kenya News Agency and the Ministry of East African Affairs, where I honed my abilities in conducting interviews and story writing.

With a diploma in Mass Communication and Journalism, I have developed a keen eye for detail and a passion for storytelling. My experience as a customer care agent has equipped me with the skills to manage customer inquiries effectively, ensuring a seamless experience. I am committed to continuous learning, currently pursuing a Diploma in Business Management, which complements my practical experience and enhances my professional capabilities.