Open to opportunities

Wilson Elangwe

@wilsonelangwe

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Customer service representative with a strong background in pastoral ministry.

Cameroon

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while contributing to community development and support.

I am a dedicated customer service representative currently working with Concentrix+Webhelp in Cairo, Egypt, where I manage the French account for Temu. My experience in customer service has honed my communication skills and ability to resolve issues efficiently, ensuring customer satisfaction.

Prior to my current role, I served as the first assistant to the divisional officer in the Ministry of Territorial Administration in Yaounde, Cameroon, where I developed strong organizational and leadership skills. My academic background includes a Bachelor of Arts in Curriculum Studies and a Bachelor of Theology, which have equipped me with a unique perspective on service and community engagement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Concentrix+Webhelp

Jan 2023 - Present (2 years 5 months)

Provided customer service for the Temu French account, ensuring client satisfaction and resolving inquiries efficiently. Handled a high volume of customer interactions, maintaining a positive and professional demeanor.

Customer Service French Conflict Resolution Communication Data Entry

First Assistant to the Divisional Officer

Ministry of Territorial Administration

Jan 2013 - Present (12 years 5 months)

Served as the First Assistant to the Divisional Officer, assisting in administrative and public service duties. Managed various local government operations and supported community initiatives.

Government Relations Community Engagement Policy Implementation Report Writing

Stevedore Superintendent, Logistics Supervisor

Crest and Olam International

Jan 2007 - Present (18 years 5 months)

Supervised stevedore operations and managed logistics, ensuring efficient cargo handling and supply chain flow. Coordinated with various teams to optimize shipping and receiving processes.

Logistics Management Team Leadership

Networking/Maintenance

Skynet Internet Service Providers

Jan 2002 - Present (23 years 5 months)

Performed networking and maintenance tasks to ensure reliable internet service for clients. Troubleshot technical issues and implemented solutions to maintain system uptime.

Network Administration Maintenance Technical Support Troubleshooting

Education

Degrees, certifications, and relevant coursework

The Redeemed Christian Bible College

Post graduate diploma, Pastoral Ministry

Obtained a Post Graduate Diploma in Pastoral Ministry (PDG.Pm) from The Redeemed Christian Bible College, Lagos, Nigeria. This program focused on advanced theological studies and practical ministry skills.

The Redeemed Christian Bible College

Bachelor of Theology, Pastoral Ministry

Completed a Bachelor of Theology (B.Th) in Pastoral Ministry at The Redeemed Christian Bible College, Kumba campus, Cameroon. The curriculum provided a foundational understanding of theological principles and pastoral duties.

University of Buea

Bachelor of Arts, Curriculum Studies

Earned a Bachelor of Arts (BA) in Curriculum Studies from the University of Buea, Buea, Cameroon. This program focused on the development and implementation of educational curricula.