Open to opportunities

William Rosseau

@williamrosseau

Message

Marketing professional skilled in customer acquisition and relationship management.

Canada

Message

What I'm looking for

I am looking for a role that fosters creativity and allows for professional growth.

As a Marketing & Sales Coordinator at ReSeen Security Installation, I have successfully implemented email marketing campaigns that not only acquired new customers but also retained existing ones. My role involved fostering strong client relationships, which significantly enhanced customer satisfaction and retention rates. I conducted thorough market and competitor analyses to identify growth opportunities, ensuring our strategies were always ahead of the curve.

In addition to my primary responsibilities, I oversaw social media efforts to boost brand visibility and ensured the accuracy of our CRM database management. By monitoring key performance indicators (KPIs), I was able to suggest enhancements for our marketing tactics, driving better results for the company.

My previous experience as a Marketing Intern at Community Living Fort Erie allowed me to create branded marketing materials and assist in fundraising campaigns, further honing my skills in digital marketing and volunteer recruitment. I am passionate about leveraging my marketing expertise to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Marketing & Sales Coordinator

ReSeen Security Installation

Dec 2023 - Dec 2024 (1 year)

Implemented email marketing campaigns to acquire and retain customers. Fostered client relationships to enhance satisfaction and retention rates. Performed market and competitor analyses to identify growth opportunities.

Adobe Creative Suite Google Analytics Google Sheets HubSpot Canva Zoom)Google Workspace Excel

Fundraising & Volunteer Recruitment Marketing Intern

Community Living Fort Erie

Sep 2023 - Dec 2023 (3 months)

Created branded marketing materials to support fundraising initiatives. Assisted in fundraising campaigns by managing event sales and securing prize donations. Implemented digital campaigns to increase volunteer recruitment efforts.

Adobe Creative Suite Excel Google Sheets Canva Google Workspace

Banquet Server

Centerplate

Oct 2022 - Dec 2023 (1 year 2 months)

Delivered top-notch customer service to guests at events. Tailored service to meet individual guest requirements, elevating their experience. Maintained brand and quality standards in event areas.

Customer Service Event Management Food Service Quality Control Guest Service

Server

Beacon Hall Golf Club

Apr 2021 - Oct 2022 (1 year 6 months)

Trained new staff on service procedures. Delivered attentive and professional service to club members.

Customer Service Staff Training Food And Beverage Service

Education

Degrees, certifications, and relevant coursework

University of Guelph

Undergraduate Degree, Sociology

Studied sociology at the University of Guelph. This program provided a comprehensive understanding of societal structures and human behavior.

George Brown College

Postgraduate Certificate, Strategic Relationship Marketing

Completed a Postgraduate Certificate in Strategic Relationship Marketing at George Brown College. This program focused on developing skills in building and maintaining strong customer relationships.

Seneca Polytechnic

Postgraduate Certificate, Paralegal Education

Obtained a Postgraduate Certificate in Paralegal Education from Seneca Polytechnic. This program equipped me with legal knowledge and practical skills for a paralegal career.