Open to opportunities

Willard Meira

@willardmeira

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IT Support and Operations Analyst with expertise in system administration.

Brazil

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What I'm looking for

I seek a role that offers growth opportunities and challenges in IT infrastructure.

As an IT Support and Operations Analyst with a degree in Computer Networks, I have honed my skills in technical support and IT infrastructure management. Currently, I am a Senior Technical Support Analyst at Hostdime Brasil, where I troubleshoot and resolve complex issues in various Linux environments. My experience spans across server administration, particularly in Unix and Windows systems, and I am proficient in managing web hosting systems like cPanel and Plesk.

Throughout my career, I have embraced the challenges of customer support, utilizing ITIL best practices to respond effectively to incidents and technical issues. My role involves not only technical problem-solving but also ensuring customer satisfaction through various communication channels. I hold an LPIC-1 certification, which underscores my commitment to professional development and expertise in Linux administration.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Analyst

Current

Hostdime Brasil

Apr 2020 - Present (6 years 2 months)

Responsible for troubleshooting and resolving issues in various Linux environments, providing customer support through multiple channels, and managing incidents using ITIL best practices.

Linux Administration LAMP Networking DNS Virtualization ITIL Customer Support Service Desk Troubleshooting Cloud Computing

Mid-level Technical Support Analyst

Pacto Mais

Jun 2019 - Mar 2020 (9 months)

Focused on the installation, maintenance, and troubleshooting of Linux and Windows servers, along with managing Active Directory environments and cloud servers.