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Matheus Henrique

@matheushenrique1

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I am a Tech support analyst with 3+ years in monitoring and change management.

Brazil

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What I'm looking for

I'm seeking a DevOps or support role where I can apply monitoring, automation and change-management skills in a collaborative IT operations team and continue growing cloud and infrastructure expertise.

I am a DevOps-focused support analyst with over 3 years of experience in customer support, monitoring and change management. I monitored more than 130 company assets with Zabbix, handled 20+ tickets daily, supported remote access and application monitoring via AWS CloudWatch, and automated the ticketing system to reduce ticket creation time by 60%.

I have practical experience with Microsoft SharePoint/365 and Azure AD integrations, ITIL and COBIT processes, and a background in web development using PHP, JavaScript, HTML and SASS—improving front-end efficiency by 40%. I hold a Systems Analysis and Development degree and am motivated to deliver reliable, automated infrastructure and strong operational support.

Experience

Work history, roles, and key accomplishments

Support Analyst/DevOps Assistant

Braza Bank

Jan 2023 - Oct 2024 (1 year 9 months)

Handled and resolved 20+ daily support tickets, monitored 130+ assets via Zabbix and 2 applications with AWS CloudWatch, and automated ticketing/email workflows to reduce ticket creation time by 60%.

Zabbix AWS Cloudwatch Azure AD Microsoft SharePoint Linux Windows Server Remote Support Change Management

Change Manager/Support Analyst

Braza Bank

Mar 2022 - Jan 2023 (10 months)

Led change management with two weekly meetings, organizing 15+ production changes per week, while also resolving 20+ daily support tickets and maintaining test environment applications.

Change Management ITIL COBIT Incident Management Ticketing Linux Windows Server

Web Developer Jr

Kionux Soluções em Internet

Apr 2019 - Mar 2022 (2 years 11 months)

Developed and maintained ~10 responsive websites using PHP, HTML, SASS and JavaScript, improving front-end efficiency by 40% through SASS-based CSS optimization.

PHP HTML SASS JavaScript Responsive Design Git

Education

Degrees, certifications, and relevant coursework

Instituto Federal do Paraná (IFPR) - Foz do Iguaçu

Technologist, Systems Analysis and Development

2018 - 2023

Grade: 3.5

Activities and societies: Complementary courses and skills: Advanced English, Intermediate Spanish, Prevention of Money Laundering and Terrorist Financing (Jul 2019), AML/FT and Anti-Corruption Compliance (Dec 2019), Fundamentals of Agile Management (LinkedIn Learning, Oct 2021), PHP7 Complete (Nov 2022), Complete Linux + Servers (Dec 2023).

Completed a Systems Analysis and Development program at IFPR (Foz do Iguaçu) from 2018 to 2022, focusing on software development and web technologies.