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Wilder Ruiz

@wilderruiz

Virtual assistant at Alma Experience on the LATAM Airlines account, handling complex B2B bookings and building AI-powered workflow automations.

Colombia

Message

What I'm looking for

I’m looking for part-time, asynchronous, or project-based remote work in executive or virtual assistance, back-office and travel operations, customer support, or AI-assisted process automation. I prefer owning a task queue or weekly deliverables with defined deadlines over fixed shift coverage.

At Alma Experience, I support LATAM Airlines’ B2B travel-agency desk in an English-language operation. I handle complex group bookings, changes, refunds, and payment exceptions across travel and business systems, maintaining a 0% customer dissatisfaction rate and 95%+ QA scores.

I also build automation projects with Google Apps Script, including email parsers that move transaction data into structured sheets and a Gemini-powered advisory bot. My independent projects include a personal finance system, Telegram assistants, and an automated weekly summary email.

On a remote project with No Country, I led a team through agile sprints and built backend functionality. I’m available for part-time, asynchronous remote work in virtual assistance, travel and back-office operations, customer support, and process automation.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Travel Agency Support Specialist

Current

Alma Experience

Mar 2025 - Present (1 year 8 months)

Selected for the high-complexity Travel Agencies desk, managing group reservations and resolving multi-passenger bookings on Sabre GDS, Salesforce, and NCS with zero-tolerance accuracy. Achieved 0% customer dissatisfaction and 95%+ QA scores.

Sabre GDS Salesforce NCS NDC Portals LATAM EBusiness 360 Allegro Customer Service B2B Communications Group Bookings Refunds Exceptions QA SLA Management

Current

Telegram Bots & Other Builds

Current

Independent Projects

Jan 2025 - Present (1 year 10 months)

Developed Telegram bots on Apps Script and Gemini for daily routines and payroll, plus a Gemini-powered English tutor and a Chrome extension MVP.

Google Apps Script Telegram Bot API Gemini API Chrome extensions JavaScript HTML CSS REST APIs

Current

Personal Finance Automation System

Current

Independent Project

Jan 2023 - Present (3 years 10 months)

Designed and built a 36-sheet financial planning system with cross-sheet formulas, scenario modeling, and automated email parsing. Integrated Gemini API for an advisory bot and built a web-app dashboard.

Google Apps Script Google Sheets Gemini API Automation Email Parsing Web App JSON REST APIs

Customer Service Representative

Family Business

Jan 2020 - Jan 2025 (5 years)

Handled inquiries, requests, complaints, and claims end to end in a fast-paced retail environment, resolving issues to protect customer retention.

Customer Service Complaint Resolution Retail Communication Skills

Team Lead & Backend Developer

No Country

Jan 2023 - Dec 2024 (1 year 11 months)

Led a cross-functional team through agile sprints in a fully remote, asynchronous environment, coordinating via Slack and Jira. Built backend functionality and communicated with international teammates and stakeholders entirely in English.

Agile Sprint Planning Slack Jira Backend Development Remote Collaboration English Communication