Syed Yousaf

Ensured the proper archiving and storage of all company documentation, both physical and electronic, in accordance with legal and regulatory requirements to minimize risk and maintain confidentiality. Worked closely with cross-functional teams to facilitate the smooth transfer of project documents, ensuring that all revisions, approvals, and submissions were accurately recorded and readily accessi

Supervised and led a team of employees, ensuring tasks were completed efficiently and effectively, including hiring, training, and evaluating staff performance. Managed and maintained accurate records by organizing, categorizing, and tracking important company documents to ensure easy retrieval and compliance with organizational standards. Implemented document control systems, monitored document f

Managed large amounts of inbound and outbound calls in a timely manner, following communication scripts when handling different topics. Identified customer's needs, clarified information, researched every issue, and provided solutions and/or alternatives.

Assessed the quality of performance for call center associates dealing with existing and potential customers in an outbound call center environment focused on road accidental insurance. Ensured associates followed procedures and maintained quality standards in customer interactions.

Completed a three-year diploma program focusing on Information Technology. Studied core concepts in IT engineering, preparing for technical roles.

Completed secondary education with a focus on science subjects. Studied foundational concepts in physics, chemistry, and biology.