Open to opportunities

Whitney Weirens

@whitneyweirens

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Healthcare administration professional optimizing clinical operations and scheduling.

United States

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What I'm looking for

I seek a patient-centered healthcare role where I can manage scheduling and operations, improve workflows, mentor staff, and contribute to high-quality clinical care.

I am a healthcare administration professional with diverse experience in clinical support, customer service, and administrative leadership. I combine technical aptitude with strong interpersonal skills to improve operational workflows in fast-paced healthcare environments.

At Allina Health I supported five departments and over 50 physicians and advanced practice providers, managing complex schedules, auditing provider time cards and credentials, and reducing errors through systematic quality control.

I have hands-on clinical experience as a Mental Health Worker and Clinic Assistant where I administered medications, monitored patient status, managed Epic scheduling, coordinated referrals and prior authorizations, and documented patient communications with accuracy.

Earlier roles in high-volume customer support and team lead positions strengthened my coaching, documentation, and process-improvement abilities. I hold CNA and TMA certifications and studied Biology with a minor in Psychology.

Experience

Work history, roles, and key accomplishments

Senior Administrative Assistant

Allina Health

May 2023 - May 2025 (2 years)

Supported five departments and 50+ providers by managing complex schedules, auditing timecards and credentials, and implementing quality-control measures that reduced scheduling and documentation errors.

Epic AMION Outlook Scheduling Calendar Management Timecard Auditing Template Management

Mental Health Worker

Andrew Residence

May 2023 - Mar 2024 (10 months)

Assessed resident mental health multiple times daily, administered and documented medications accurately, and communicated clinical changes to treatment teams to maintain patient safety and continuity of care.

Vital Signs Documentation

Clinic Assistant

HealthPartners

Mar 2022 - Apr 2023 (1 year 1 month)

Managed patient scheduling and templates in Epic, coordinated referrals and prior authorizations, and processed patient and insurance information to improve billing accuracy and reduce claim rejections.

Epic Scheduling Insurance Verification Documentation Customer Service

Customer Solutions Specialist

Capital One

Apr 2018 - Dec 2020 (2 years 8 months)

Handled 50–60 inbound contacts daily in a high-volume call center, exceeded quality standards, and mentored new hires to improve team performance and customer outcomes.

Call Center Operations Customer Service Mentoring Quality Assurance Problem Solving Communication

Surfacing Technician Lead

DBL Labs

Jun 2014 - Apr 2018 (3 years 10 months)

Managed scheduling and payroll for a 25-person department, developed technical process documentation, and led team training to improve efficiency and product quality.

Scheduling Training Quality Control Leadership Operations