Whitney Brown

Manage end-to-end insurance verification and benefits breakdown processes, ensuring compliance with provider policies. Submit orthodontic claims, track pre-authorizations, and resolve denials while liaising between patients, clinical staff, and doctors.

Managed scheduling and logistics for employee training programs, ensuring regulatory compliance and minimal disruption to operations. Coordinated training for corporate, field, and union/non-union employees and maintained certification records.

Managed broker calendars, scheduled appointments, and coordinated property listings. Conducted new hire orientation and reviewed contracts for accuracy and legal compliance.

Assisted with patient intake, recordkeeping, and scheduling while maintaining confidentiality and accuracy. Educated patients and families, building communication and training skills.

Provided customer support and education on banking tools and policies. Maintained accurate records and ensured compliance with regulatory standards.

Coordinated scheduling and billing processes, ensuring operational efficiency. Resolved client issues and managed high-volume communications.

Managed a team of 6–10 associates, fostering collaboration and positive culture. Conducted training and onboarding, monitored productivity, and coached employees to meet goals.

Completed orthodontics training at Powhatan School of Dental Assisting in November 2017.

Grade: Valedictorian

Completed dental assisting training at Dental Assisting Institute of Virginia in June 2017, awarded valedictorian.