At James Dental Group, I coordinate front office workflows, including scheduling, insurance verification, referral processing, and electronic records management.
I’m a primary point of contact for patients, providers, and insurance representatives. I verify Medicaid and commercial insurance benefits, communicate coverage information, and maintain confidential records in Open Dental in accordance with HIPAA.
Before moving into the front office, I assisted providers during dental procedures, prepared treatment rooms, maintained infection control standards, and performed dental radiographs at James Dental Group.
At Sherwin-Williams, I supported retail and commercial accounts by preparing quotes, coordinating orders, and providing product guidance. I also trained new employees on customer service standards and operational procedures.
