Jordan Rawls

Coordinate insurance verification, eligibility, claims, payment posting, and coverage communication. Analyze claim issues and denials to improve claim accuracy and reimbursement workflows.

Supported dental clients through onboarding and implementation processes, coordinating teams, access, resources, training, and operational readiness. Developed training materials and built trusted client relationships.

Led day-to-day dental practice operations, team workflow, performance tracking, compliance, patient service, and financial processes. Coached employees and analyzed performance metrics to improve front-office operations.

Managed front-office operations, patient registration, insurance processes, billing, collections, scheduling, and customer service in a high-volume dental environment. Audited billing documentation and trained staff on insurance verification.

Monitored patient comfort and safety during dental procedures, documented dental health information, and educated patients on oral hygiene and post-operative care. Increased patient retention through excellent communication.

Managed practice operations, budgets, accounts payable/receivable, staff performance, insurance processes, patient scheduling, and administrative workflows. Improved cash-flow processes and established employee performance goals.

Provided chairside support across general dentistry, endodontics, and oral surgery while maintaining accurate patient documentation and safety protocols. Supported front-office functions including scheduling, insurance verification, and patient communication.

Completed Dental Assistant training in March 2013.