At UNDERCOVER MARKET RESEARCH, I coordinated business operations, client project delivery, and external contributor networks across three regional agency entities. I managed executive inboxes and scheduled client meetings across US, UAE, and India time zones.
I maintained account records for enterprise clients in HubSpot and Airtable, and managed verification, scheduling, and milestone tracking for a distributed contributor network. I also standardized proposal templates and automated scoping workflows, shortening document turnaround from six hours to 90 minutes.
At PRODT CONSULTING & MICRO-APPS, I coordinated client communications and weekly status reviews for accounts including Copart, Future Generali, and LG, achieving a 100% contract renewal rate. I authored onboarding checklists and SOPs that condensed new account kickoff cycles from five days to 24 hours.
In my freelance operations and research support work, I coordinated CRM follow-ups and interview pipelines, and compiled structured research datasets for leadership reviews. I use tools including Google Workspace, Airtable, HubSpot, Zapier, and n8n to support client coordination and streamlined workflows.
