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Aradhna Jaiswal

@aradhnajaiswal

Message

I coordinate Agile delivery, project operations, and client support using Jira, Trello, and AI.

India

Message

What I'm looking for

I'm seeking an opportunity in business operations, project coordination, product operations, or program management where I can apply Agile methods, cross-functional collaboration, and data-driven problem-solving while growing my project management expertise.

I've built Agile project coordination workflows for software deployment, using Trello to track delivery metrics and achieve 100% of planned project milestones.

I use Generative AI workflows to automate sprint summaries and status reporting, reducing administrative overhead by 35%. I also maintain stakeholder status logs and cross-functional risk reports for international team members.

I've created client support escalation frameworks and centralized knowledge bases for international corporate accounts. My work includes SLA-based troubleshooting, high-priority incident reporting, developer sprint notes, and keeping active support queues on schedule.

As a Computer Science Engineering undergraduate, I combine Jira sprint coordination, SQL basics, data analytics, and product management learning to contribute to business and product operations.

Experience

Work history, roles, and key accomplishments

Global Client Support Specialist

Project Portfolio

Created an end-to-end support escalation framework and a centralized knowledge-base repository for international corporate accounts. Streamlined high-priority incident reporting procedures and developer sprint notes, accelerating client response times.

Escalation Management Knowledge Management Incident Reports Troubleshooting

Agile Project Coordinator

Project Portfolio

Formulated a 4-week Agile framework using Trello to track software deployment metrics, successfully hitting 100% of project milestones. Integrated Generative AI workflows to automate sprint summaries and status reporting, reducing administrative overhead by 35%.

Agile Scrum Sprint Planning Trello Generative AI Stakeholder Communication

Jira Sprint Coordinator

Project Portfolio

Structured an end-to-end 2-week Agile Scrum sprint cycle using Jira Software to manage a mock enterprise software feature deployment. Configured project workflows by mapping out custom Epics, User Stories, and Bug Tasks, optimizing team daily task prioritization.

Jira Agile Scrum Sprint Planning User Stories Burndown Metrics