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@wendynorman
Experienced administrative professional with over 25 years in customer service.
I am a dedicated administrative professional with over 25 years of experience in customer service and office management. My career has been marked by my ability to provide exceptional support to various departments, ensuring smooth operations and effective communication. I have a proven track record in roles such as Receptionist, Administrative Coordinator, and Operations Support Specialist, where I have honed my skills in managing office procedures, coordinating events, and supporting recruitment processes.
Throughout my career, I have demonstrated my commitment to excellence by implementing efficient systems and processes that enhance productivity. My experience includes managing departmental budgets, overseeing recruitment and onboarding, and maintaining compliance with safety regulations. I pride myself on being a fast learner and a team player, always ready to take on new challenges and contribute to the success of my organization.
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Work history, roles, and key accomplishments
The Broadmoor at Creekside
Sep 2024 - Present (1 year 2 months)
Provided secretarial and clerical support to the Administrator and data input service for the Business and Administrative Departments. Managed office supply inventories, processed invoices, and maintained transportation appointments for residents.
Height of Tomball
Aug 2024 - Sep 2024 (1 month)
Provided secretarial and clerical support to the Administrator and data input service for the Business and Administrative Departments. Managed office supply inventories, processed invoices, and maintained personnel files.
Refined Technologies
Apr 2024 - Jun 2024 (2 months)
Provided administrative support to all site facility personnel, including new hire onboarding and organizing personnel files. Facilitated safety training, badging, and ongoing lab work for facility access.
Prairie View A & M University
Oct 2022 - Feb 2024 (1 year 4 months)
Provided administrative support to various directors, including planning and executing administrative operations and managing office supplies. Planned and implemented all recruiting events on and off campus, coordinating with vendors for products and services.
Simplicity Financial Marketing Group
Mar 2022 - Sep 2022 (6 months)
Ensured the smooth processing of new business from inception to placement, anticipating and navigating obstacles in new business processes. Provided pertinent updates and customer service to independent agents and agencies for new business establishment and retention.
My Computer Career
Aug 2021 - Feb 2022 (6 months)
Acted as a liaison between Admissions and Financial Aid, and trained new hires for the Pearson Vue Proctor Exam. Managed student accounts and information in Salesforce CRM, including processing student loan requests.
Prairie View A & M University
Jul 2018 - Jul 2020 (2 years)
Managed all phases of recruitment, including defining hiring needs, conducting MVR checks, drug tests, and interviews. Maintained 130 University Fleet Vehicles per State of Texas Comptroller guidelines and DOT compliance.
Cypress Fairbanks I.S.D.
Dec 2011 - Jul 2018 (6 years 7 months)
Reconfigured bus routes, recorded mileage and fuel consumption, and strictly adhered to pick-up and drop-off schedules. Conducted pre-trip and post-trip inspections of school buses to ensure safety and functionality.
Houston Independent School District
Sep 2017 - Jul 2018 (10 months)
Managed all phases of recruitment and position availability, including conducting MVR checks and drug tests. Dispatched buses, ordered office supplies, and scheduled interviews.
Bayer Industrial Park - ONPOINT TRANSPORTATION LOGISTICS & S
Feb 2015 - May 2015 (3 months)
Safely transported employees within and outside industrial/petrochemical facilities, adhering to regulatory and compliance knowledge. Implemented safety inspections in compliance with Exxon and Bayer Industries Standards.
J.P. Morgan Chase Bank
Oct 2005 - Aug 2006 (10 months)
Cross-trained to oversee ATM and vault custodian initiatives, ensuring all policies and procedures were maintained. Managed ATM balances, refilled cash, and assisted in lobby management initiatives.
Degrees, certifications, and relevant coursework
Pearson Vue Proctor Exam Certification, Exam Proctoring
Obtained certification as a Pearson Vue Proctor, enabling the administration of various professional examinations. This certification demonstrates proficiency in exam security and procedural guidelines.
Reasonable Suspicion Manager Certification, Workplace Safety
Completed training and received certification as a Reasonable Suspicion Manager. This certification focused on identifying and addressing substance abuse in the workplace, ensuring compliance with relevant regulations.
Bachelor of Science, Business Administration
Pursued a Bachelor of Science degree in Business Administration, gaining comprehensive knowledge in business principles and management practices. The program covered various aspects of business operations and strategy.
Diploma, General Studies
Completed high school education and received a diploma from Douglas Byrd High School. This foundational education provided a broad range of academic skills and knowledge.
Associate Degree, Data Processing
Grade: 3.7 GPA
Earned an Associate Degree in Data Processing with a 3.7 GPA, completing 160 hours of coursework. The curriculum focused on data management and processing techniques relevant to business operations.
Paralegal Studies Certificate, Paralegal Studies
Grade: 4.0 GPA
Obtained a Paralegal Studies Certificate with a 4.0 GPA, completing 120 hours of specialized training. The program provided in-depth knowledge of legal research, document preparation, and legal procedures.
Texas Notary Public Certificate, Notary Public
Acquired certification as a Texas Notary Public, enabling the official witnessing of signatures and administration of oaths. This certification ensures legal compliance in document authentication.
Licensed Professional Tax Preparer, Tax Preparation
Holds a license as a Professional Tax Preparer, demonstrating expertise in tax laws and regulations. This qualification allows for the preparation and filing of various tax returns.
Software and tools used professionally
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