Wendy Francois

Facilitated successful delivery of accurate product production and the launch of new site content, averaging 100+ products weekly, while ensuring adherence to established timelines, workflow processes, and client satisfaction. Managed projects that involve creating standard operating procedures, increasing efficiencies, A/B testing, and improving business KPIs.

Developed and executed strategic partnerships to enhance brand visibility and market reach through collaboration with aligned influencers, businesses, and organizations. Conducted targeted market research and implemented email outreach campaigns to effectively engage social media influencers and strategic brand partners.

Drove merchandising initiatives, resulting in 22% conversion growth in 3 months, through enhancing the customer service experience, leveraging self-service tools, strategic partnerships, and supply optimization. Led the implementation of a new virtual styling system, demonstrating proficiency in user-centric design and innovative problem-solving.

Assisted in office management by efficiently handling scheduling, calendar events, and organizing reports, documents, and meetings. Motivated and guided the team to surpass sales targets and client retention goals through effective leadership and performance monitoring.

Currently pursuing a Project Management Specialization Certification. This program enhances skills in project execution and strategic planning.

Completed a Microsoft Excel Professional Certificate. This certification demonstrates proficiency in data analysis and reporting using Excel.

Obtained an Associate of Arts in Fashion Merchandising. Developed skills in visual merchandising, product knowledge, and inventory management.

Completed a Bachelor of Business Administration with a focus on Supply Chain Management. Gained knowledge in optimizing product catalogs and enhancing user experience.