Open to opportunities

Wendy Barron

@wendybarron

Message

Customer-focused sales and team leadership professional with 17+ years across medical and retail.

United States

Message

What I'm looking for

I’m looking for a customer-first role where I can lead a team, handle scheduling and patient/client support, and grow revenue through product and insurance-focused sales—while keeping everything organized, compliant, and running smoothly.

I bring 17+ years of experience in sales, retail, and medical-office environments, with a consistent focus on people, follow-through, and performance. I’m a big team player who stays hard working and dedicated—whether I’m scheduling clients, handling paperwork, or leading day-to-day operations like opening/closing and ensuring smooth front-desk flow.

In healthcare and spa settings, I support both patient experience and revenue-driving work: managing appointment scheduling, selling products and memberships, running insurance-related tasks, and helping patients with issues. I also bring experience with HIPAA compliance, documentation review, EHR systems (including NextGen and Epic), and team supervision—plus sales calls, follow-ups, inventory control, and training new staff to hit goals.

Experience

Work history, roles, and key accomplishments

Team Leader

Forefront Dermatology - Glenview

Mar 2023 - Jun 2025 (2 years 3 months)

Scheduled clients and managed paperwork while selling products and handling store opening/closing. Ensured doctors’ superbills were completed, processed insurance, and supported patients with their needs.

POS Operation Appointment Scheduling Medical Billing Insurance Processing HIPAA compliance Product Sales Documentation Review POS Operations Customer Service Team Leadership

Spa Coordinator

Images Med Spa

Dec 2021 - Jul 2022 (7 months)

Scheduled appointments for estheticians and injectors and learned the procedures offered to support patient eligibility. Communicated promotions to patients and contributed to meeting sales goals while providing strong customer care.

Appointment Scheduling Promotion Client Communication Customer Service Team Coordination Scheduling Patient Eligibility

Lead Sales Associate

Massage Envy

Apr 2019 - Nov 2020 (1 year 7 months)

Served as night-time lead while handling follow-up calls for bill payments and scheduling massages and facials. Ordered inventory, sold memberships, and supported high-volume customer service.

Membership Sales Outbound Calling Appointment Scheduling Customer Relationship Management Upselling Night Shift Operations

Team Leader

Massage Envy

Dec 2017 - Sep 2019 (1 year 9 months)

Scheduled facials, stretching, and massages and informed clients about packages and deals. Handled billing issues, performed follow-ups, supported customer service, and managed register opening and closing.

Packages Billing Support Customer Service Upselling client support Appointment Management

Lead Cashier

DSW - Designer Shoe Warehouse

Dec 2015 - Jun 2017 (1 year 6 months)

Met daily sales goals and served as a lead cashier greeting customers and highlighting available deals. Counted drawers at shift end and ensured the store was ready and well maintained before leaving.

Retail Sales POS systems Customer Service Sales Target Achievement Merchandising Inventory Control Drawer Reconciliation

Hostess Manager

Ra Sushi Restaurant

Dec 2007 - Apr 2011 (3 years 4 months)

Promoted from hostess to hostess manager, managing schedules and covering shifts when needed. Placed food and drink orders, trained front house staff, and later served as a server trainer to support openings and new staff training.

Front Of House Training Order Taking Customer Service Staff Supervision Front Desk Operations Hospitality Leadership Team Coordination