Erica Stamper

Managed customer service operations across multiple healthcare entities, overseeing billing, accident accounts receivable, and patient financial services. Supervised, trained, and evaluated staff performance while serving as liaison to Community Hospital of Staunton.

Responded compassionately to high volumes of member and provider inquiries, resolving complex issues related to claims, benefits, and eligibility. Managed appeals, retro-certifications, and case investigations, collaborating across departments for timely resolution.

Delivered advanced skin care services including laser treatments, microneedling, and HydraFacials. Managed patient documentation and follow-up care, ensuring compliance with medical standards.

Directed daily operations, staff scheduling, hiring, and coaching to meet business objectives. Cultivated an engaging team environment focused on customer satisfaction and sales growth.

Provided personalized skincare treatments and educated clients on regimens, driving product and service sales.

Managed store operations, inventory, staff training, and exceeded sales goals consistently. Represented brand at trade shows to stay ahead of industry trends.

Completed a trade school program at Hair Professional Career College in 2005.

Pursued an Associate Degree in Business Administration at Milwaukee College of Business in 1992.

Attended Patricia Stevens College in 1991, completing some college coursework.